Aternity at Disrupt | Bringing New End User Experience Monitoring Capabilities to Riverbed

The Riverbed Disrupt event in New York City next week will be Aternity’s first major event as part of Riverbed. In the month or so since Riverbed’s acquisition of Aternity, our teams have connected with our peers in the larger organization to begin the integration process. We’ve briefed customers, analysts, and the press, and the feedback has been amazing! At Disrupt, we’ll have the chance to review with a large audience of Riverbed customers, the new capabilities that Aternity brings as part of the SteelCentral performance monitoring platform. Aternity extends Riverbed’s application and network performance management capabilities with end user experiencing monitoring by monitoring IT at the point of consumption, the user’s device.

Here’s a preview of what we’ll be discussing and showing at the Disrupt event.

Aternity Provides Five New End User Experience Monitoring Moves

As part of SteelCentral, Aternity enables Riverbed customers to address five new use cases that complement how they use SteelCentral Application Performance Management and SteelCentral Network Performance Management today.

1. Desktop Services: Troubleshoot Down to the End User’s Device

With Aternity on board, SteelCentral’s application and network performance management capabilities now provide Desktop Services teams deep dive analysis of the devices used by the enterprise workforce. According to analysts like Forrester, the average enterprise end user relies on at least three devices throughout their day. No other APM or NPMD vendor has the ability to monitor the performance and health of physical, virtual, or mobile devices used by the workforce.

2. Mobile App Developers & IT Ops: Mobile APM

SteelCentral Aternity brings new Mobile APM capabilities to developers and IT Operations teams charged with ensuring the quality of business critical apps, whether they run on desktops, laptops, or mobile devices.

3. Service Desk: Diagnose User Experience Problems, Immediately & Non-invasively

In too many enterprises, IT first learns of a problem affecting end users from the end users themselves. And that’s only if IT is lucky! Many users choose to “suffer in silence,” rather than submit to the process that some Service Desk teams use to validate complaints. The same set of basic questions. “Are you sure it’s slow? How long has the problem persisted? What device are you experiencing the problem on?” And then, to top things off, sometimes the Service Desk’s investigation requires remote control of the employee’s machine, further interfering with their productivity. With SteelCentral Aternity, Service Desk teams can validate user complaints automatically and non-invasively – no need for excessive user interrogation or stopwatch timing.

4. Level 3 App and Network Experts: Validate the Impact of Change

In IT, change is constant, no matter whether you’re in charge of devices, applications, or the network. Whether it’s migrating to Windows 10, moving to Office365, or implementing Riverbed SteelHead or SteelFusion, there’s a constant quest to optimize performance. Level 3 experts can use SteelCentral Aternity to validate the impact of change by measuring end user experience before and after the change.

5. Business and IT Execs: Establish SLAs based on Business Processes

When it comes to making sure applications support the business, you can’t rely only on metrics based on infrastructure availability or network latency. What counts is the end user’s experience of ALL of the applications on which they depend to do their jobs. With SteelCentral Aternity, you can establish SLAs based on business processes as relevant measures of app delivery and service quality.